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Certified Business Analyst: Certified Business Analyst

PDFs and exam guides are not so efficient, right? Prepare for your Salesforce examination with our training course. The Certified Business Analyst course contains a complete batch of videos that will provide you with profound and thorough knowledge related to Salesforce certification exam. Pass the Salesforce Certified Business Analyst test with flying colors.

102 Students Enrolled 91 Lectures 04:52:16 Hours

Curriculum For This Course

1

Salesforce Certified Busieness Analyst Introduction

3Lectures

Time 00:06:49

2

Customer Discovery

22Lectures

Time 01:08:51

3

Collaboration with Stakeholders

20Lectures

Time 01:22:23

4

Business Process Mapping

10Lectures

Time 00:45:11

5

Requirements

12Lectures

Time 00:35:54

6

User Stories

12Lectures

Time 00:22:46

7

Developement Support and User Acceptance

12Lectures

Time 00:30:22

Salesforce Certified Busieness Analyst Introduction
	1. Salesforce Certified Business Analyst Course Introduction	1:26
	2. Salesforce Certified Business Analyst Exam Guide	3:33
	3. Signing Up for a Free CRM Analytics-enabled Developer Edition Org	1:50

Customer Discovery
	1. Customer Discovery Knowledge Area Introduction	2:22
	2. Installing the V2MOM Application	2:34
	3. Installing Agile Accelerator	0:58
	4. New Apps Overview - V2MOM & Agile Accelerator	1:57
	5. Journey Mapping Using Lucidchart Templates	4:52
	6. Lucidchart Salesforce Templates	1:23
	7. Establishing Current State Introduction	1:05
	8. Establishing Current State with the Salesforce Adoption App	5:15
	9. Establishing Current State with the Lightning Usage App	3:04
	10. Establishing Current State with the Salesforce Optimizer	2:58
	11. Accessing the Salesforce Optimizer Results	6:24
	12. Establishing Current State with Custom Report Types	5:05
	13. Application Lifecycle and Development Models	2:53
	14. Change Sets and the View Setup Audit Trail	2:49
	15. Assessing Your Platform Org Health by Running the Security Health Check	3:05
	16. System Overview	1:06
	17. Center of Excellence (CoE)	1:49
	18. Template - Project Management Lite	1:52
	19. A Configuration Audit is Nor Prescriptive, but Recommended	3:50
	20. Business Analyst Best Practice - Develop Testable Benchmarks	2:04
	21. Types of Documentation	5:21
	22. Introduction to Personas and the Persona Pack	6:05

Collaboration with Stakeholders
	1. Collaboration with Stakeholders Knowledge Area Introduction	1:01
	2. What is Customer 360?	2:51
	3. Agile vs. Waterfall	2:44
	4. The Backlog - The Single Source of Truth for Work to Be Done	2:09
	5. Scrum Introduction - An Agile Framework	6:00
	6. Scrum Implementation - Meetings	6:41
	7. Kanban Introduction - An Agile Framework	5:16
	8. Agile Delivery Vehicles - Initiatives, Epics and Stories	2:09
	9. Enabling Surveys in Your Org - Reviewing Customer Satisfaction and NPS Surveys	4:01
	10. Whiteboarding and Brainstorming Templates	1:12
	11. Sending Surveys from Salesforce	4:06
	12. Analyzing Survey Results in Salesforce	2:15
	13. Jobs to Be Done Framework (JTBD)	2:55
	14. The Importance of Trust & Influence for BAs - Trust & Influence Pack Download	3:05
	15. User Management - Introduction & Overview	9:14
	16. Control What Your Users Can Access - Guide to Sharing Architecture	11:01
	17. Multi-Factor Authentication (MFA) to Improve Org Security	1:40
	18. Technical Debt & Current State Analysis - OrgCheck Tool	7:01
	19. V2MOM - Creating a Strategic Company Alignment	3:00
	20. Creating a V2MOM in the App	4:02

Business Process Mapping
	1. Business Process Mapping Knowledge Area Introduction	1:01
	2. Diagramming Essentials & Designing a Business Capability Map Template	4:36
	3. User Experience Basics	6:28
	4. Design Patterns	4:08
	5. How-To Resources for Business Analysts - Diagram Kit of Parts	5:12
	6. Trust & Compliance - See System Status and Maintenance	4:34
	7. More Business Analyst Resources on architect.salesforce.com	2:56
	8. Data Governance - Resources and Whitepapers - Grab these resources!	4:15
	9. Process Mapping for Business Analysts - Types of Process Maps	7:29
	10. Process Mapping Practice Questions on Trailhead and Knowledge Area Overview	4:32

Requirements
	1. Requirements Knowledge Area Introduction	0:34
	2. Writing Good Salesforce Requirements	2:16
	3. Requirements vs. User Stories	7:25
	4. LinkedIn Integration Guide	2:10
	5. Why Stakeholder Alignment is Key to Salesforce Success	2:23
	6. Change Set Development Model	2:57
	7. Profile and Permission Set Considerations with Change Sets	2:59
	8. Change Set Best Practices	2:46
	9. Package Development Model	3:59
	10. Git and GitHub Basics	4:33
	11. Salesforce Files for a Version Controlled Repository to Manage Scope	2:24
	12. Requirements Practice Questions on Trailhead and Knowledge Area Overview	1:28

User Stories
	1. User Stories Introduction	0:25
	2. Who, What, Why? The Components of a User Story to Perform Thorough Analysis	1:52
	3. What Before How	0:32
	4. Establishing Acceptance Criteria	2:01
	5. INVEST Checklist	1:40
	6. Definition of Done (DoD)	1:38
	7. Prioritizing User Stories	1:21
	8. Acceptance Criteria vs. Definition of Done (DoD)	1:42
	9. Setting Up and Viewing Debug Logs	3:47
	10. User Story Template	1:51
	11. User Story Version Control Repository (to Manage Scope)	3:05
	12. User Story Practice Questions on Trailhead	2:52

Developement Support and User Acceptance
	1. Development Support and User Acceptance Introduction	0:32
	2. User Acceptance Overview	1:34
	3. Agile Accelerator Overview	1:41
	4. User Story and Acceptance Criteria - Test Script Example	2:41
	5. Working with Sprints, Teams and Epics in Agile Accelerator	5:34
	6. Configuring a Kanban Board in Agile Accelerator	2:19
	7. Completeness of Testing and Cross-Object Interoperability Considerations	5:33
	8. Identifying Good Candidates for Testers	1:50
	9. Types of Testing	1:58
	10. Sandbox Consideration and Release Readiness - Sandbox Preview Guide	2:21
	11. Code Coverage and Apex Test Classes	3:04
	12. User Acceptance Practice Test Questions	1:15

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Curriculum For This Course

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